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Policies


Additional Drivers
If additional drivers are on your policy then it carries forward on our vehicle rental. Remember whatever your policy entails is what is solely authorized by us and by your insurance carrier .
After-Hour Returns
Vehicles must be returned to the same location they were picked up from, unless written approval is given ahead of time.
If a customer drops off a vehicle while we are closed, he is fully responsible for any and all potential damage. The customer will be charged until he returns the key to the rental office.
Age Requirements
You must be at least 25 years old to rent a vehicle from us.
AUTO DETAIL & cleaning FEES …
Cleaning and detail fees do apply, regardless of weather conditions, especially mud including and not limited to hazardous fluids, seat stains , undercarriage windshields etc…
We offer a clean vehicle satisfactory to you and your guests, we expect vehicle back in our possession to a satisfactory condition as near clean and utilitarian ability for fast turnaround to other costmers without delay. Basically we give you a clean vehicle we expect a clean vehicle back, washed and cleaned inside and out. Detail cleaning fees as low as 150$ will apply in addition to additional daily rental fees for loss of income  resulting from returning a dirty vehicle.
This decision is final and rests with the company and its representatives from experience of un-usual use and habitation and customer utilization . no third parties opinion is honored or allowed .
You must allow enough time during the trip or on the last day upon vehicle return, to consider the time lost from you trip before bringing back a dirty vehicle, we are not responsible for lack of preparation or client lack of proper itinerary planning .
Cancellation Policy
Non-refundable 50% deposit required, NO WAIVERS APPLY, NOR ANY RESERVATIONS ARE ACCEPTED WITH OUT DEPOSIT.
Car Seats and Booster Seats
You are welcome to bring and provide your own .
Cargo Van Rental
Cargo vans are typically equipped with two front passenger seats.  
Under no circumstances may anybody sit in the cargo area of a cargo van.
Cash Deposit
If you want to leave a cash deposit, you must present a valid driver’s license, a local utility bill, and a job ID or a paycheck stub that we can verify.
Collision Damage Waiver
Collision Damage Waiver is not insurance, but it does help keep costs down if the rented vehicle is damaged. By accepting it, the renter agrees to pay the sum specified per day for the term of the rental. The renter is responsible for the deductible applicable to the collision damage, provided the vehicle is operated in compliance with the rental agreement. The renter shall be liable for collision damage to the vehicle in the amount of said damage, and the renter shall be liable for full replacement value.
Collision damage waivers have a deductible. This is due to the high value of our vehicles, and also to make the collision damage waiver affordable to the customer.

The collision damage waiver does not cover the interior of the van or it’s contents, including video screens, remote controls, etc. Please make sure when you park the vehicle, if it is equipped with audio/video equipment, that the doors are locked, the screens are in the upright (closed) position, and no electronic devices are visible from the outside to prevent theft or vandalism.
The collision damage waiver does not cover damages due to insufficient height or width clearances. If you think the vehicle will not fit in a parking garage, a drive through, or other questionable low-lying areas, don’t venture to try and fit.
Cost Responsibility
We are not responsible for any costs that the renter claims during the rental period. We do not reimburse the cost of other car rentals, restaurants, hotels, or any other travel costs during the rental period of our vehicle.
Credit and Debit Card Authorizations
You must make a deposit before renting one of our vehicles. If you leave the deposit on a credit card, a hold will be placed on your account until the rental period is over. If you leave the deposit on a debit card, we will charge it and credit you the difference once you return the rental.
Credit Card Insurance Coverage not honored by our rental company .
Most major credit cards companies, such as American Express, MasterCard, Visa, and Discover, provide car rental insurance at no charge. It is your responsibility to contact your credit card carrier and ask them if your card covers rental insurance.  
Some credit cards have an improved insurance coverage program. We highly recommend the Premium Car Rental Insurance from American Express.

Take note that, in most instances, credit card carriers do not cover a box truck rental. Since most box trucks are considered commercial, they are not covered in rental policies.
Additionally, keep in mind that a debit or a bank card does not cover car rental insurance.
Most credit card collision in secondary, which means they will only pay what your own personal auto policy insurance carrier will not cover.

Many credit card companies have specific exclusions when it comes to business use. Check with your credit card before assuming they will cover the rental.

Some cards don’t afford you coverage at all. Before you think that your card will cover you, call and check. You don’t want to think you have coverage, and if something happens, you call and you find out you don’t, and it’s too late. If you decline our coverage, thinking you have coverage elsewhere, but you really don’t, you will be fully responsible for all damages incurred during the rental period.
Damaged Tires , Rims , VEHICLE roof and Glass .
All damages under 5000$ worth of repair are automatically billed to you credit card on file , without any consent needed from you nor your credit card banking institution . we will present you with bill to get re-imbursed by your insurance company provider .

The renter is fully responsible for all tire, wheel, hubcap , Roof, and Glass damage during the rental period. The renter will be held responsible and charged for any expenses needed to repair the vehicle or replace the tire or related components, regardless of whether the tire and wheel damage occurred because of a road hazard, driver error, or tire blowout. If towing is necessary, the renter is also responsible for all towing expenses.

Any work done to the tires or rims must first be authorized by our manager. If our manager approves a repair, the renter must return all claimed original parts, including the tire, rim, and repair receipt, upon return of the rental vehicle.
Deposit Requirements
Cash deposits are not accepted. The following forms of payment are also accepted for the deposit:

  • Debit Card
  • Company Account
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Direct Bill (with special approval)

Deposits must be left when making the reservation or at the time of pick up of your vehicle. The amount of the deposit is based on the length of the rental and the destination.   

Driver’s License Abstracts
We reserve the right to electronically check the driver’s license of a first-time renter to view the driver’s status and history. The only information we access is the public DMV information. There is a small fee for this procedure. License abstracts are conducted once every six months.
Driving Area Restrictions
We allow most of our vehicles to travel outside of  State, but you must inform us of your traveling plans and your furthest destination. For an out-of-state trip, you will need to get written approval from the manager. Depending upon the type of vehicle, you may be eligible for an unlimited miles program. We may also create a personalized mileage program just for you.
Driving History Record
Depending on your driving history record, we reserve the right to rent or not to rent you any specific vehicle. We may also determine our decision based on your age and whether or not you are able to supply your own collision insurance. This policy also applies to any additional drivers that may be on the rental agreement.
Furniture Pads
Wrapping your furniture in pads helps prevent against scratches, chips, or other moving damages – $2.00/day
GPS Rentals
For your convenience, we now offer portable GPS navigation units for rent. The daily rental rate for the unit is $6.95, with a $250.00 refundable deposit. You will receive the refund as soon as you return the navigation device in its original condition. If the GPS is broken, damaged, lost, stolen, or has missing parts, the $250.00 deposit will not be refunded.
Late/Overtime Fees
All rental vehicles are calculated by a calendar day clock for office business hours, ranging from 8am -5pm. We have a one-hour grace period, but if you exceed the 24-hour period by more than one hour, then an hourly late charge will apply, starting from the first late hour, and accumulating until you reach the daily rate. When the total late fee reaches the additional day rate, you will be charged an additional day.
License Restrictions
In order to rent a vehicle from our company, you must possess a valid driver’s license. We accept out-of-state licenses, but we do need a proof of address of where you’re staying locally. We do not accept learner’s permits or state IDs.
In addition to having a valid driver’s license, you must have at least 18 months of driving experience in order to rent a vehicle from us.
Long Distance Rentals
If you will be traveling more than 350 miles away from our office, you must notify us when you make the reservation. Our daily rental fees and mileage rates for a long distance rental may be different than those quoted to you on the Internet or by our agents. In this instance, we can arrange for an all-inclusive mileage plan.

Additionally, if you change your travel plans and decide to go outside the 350-mile radius after you have your rental, you will still be expected to notify our office so that we can review your rental contract and change the rental and mileage rates, if applicable.
Mechanical Repair
Should a mechanical repair be necessary during your rental period, please be assured that we will pay or reimburse for all repairs, provided the repair is not due to misuse of the vehicle, collision with a foreign object, or any other customer-related incident. Before you make any repairs, you are required to contact our office to let us know about it and so we can approve the necessary repair.

  • If your mechanical issue occurs after hours and we are closed, although we did not approve your out of state trip , we will attempt but not guarantee to have a 24 hour nationwide service provider and tow service to get you back on your trip safely, unless is deemed that vehicle is unsafe nor operable.
  • In this case you must undertake personally all necessary measures and action to repair vehicle and get re-imbursed by our office only in the case of mechanical breakdown that might have been out of you immediate control of the vehicle .
  • You must follow our instructions regarding repairs, regardless of the effect it may have on your schedule. Safety comes first. Failure to follow our guidelines, voids your terms and conditions of the rental contract, and reimbursement of any repair bill will not be refunded. We will do as much in our power to get you back on the road as quickly and safely as possible.
  • If a major repair is necessary, provided the repair was not customer negligence nor the product of an accident whether at fault or not , we will make arrangement to either put you up in a hotel or other means of transportation. Should a replacement vehicle be necessary, you will not be charged for any additional time that you may incur until you return from your trip. Again, all expenses will be covered, as long as the reason for the breakdown was not customer negligence related.

Payment Method
 we gladly accept credit cards, or debit cards (providing they have a Visa or MasterCard logo) as a deposit or payment. If you choose to use a credit card, we accept Visa, MasterCard, American Express, and Discover.
Pet Odor and Hair
No one wants to sit in a car covered in pet hair or filled with a pet smell, so we ask that you do not carry dogs or cats in the vehicle. If you must, then cover the area where your pet is going to be. If the vehicle comes back dirty or odorous due to pets, you will be charged an additional cleaning and deodorizing fee. The charge will be a minimum of $150, and may be more, depending on the amount of work necessary to clean the interior. This is a strict policy that will be enforced so that we can continue to provide high-quality vehicles to our customers.
Point Evaluation Charge, accompanied by renter and guests demeanor or personal conduct
We do require to see our customers’ driving records. Based on this  information, you might be required to present a valid driver license and drivng history record .we have the right to refuse to rent to any customer based on their driving history conduct , appearance , deameanor as well as if you have any points on your license.
Price Match
The Price Match guarantee applies to pre-paid rental prices offered by our competitors. Vehicles must be comparable and in the same rental category year make and model . The competitor and inventory price must be available during the time of your rental request from this company. The Price Match only applies to multi-day rentals. Proof of competitor pricing must be submitted in order to use the Price Match. Submit the competitor’s website, ad, or a screenshot of the deal through this form.  we will need to verify the terms and conditions of the alternative offer. Upon review, we will contact you.
Refueling
You are responsible for returning your rental with the same amount of fuel it had when you took it. The fuel level amount will be printed on your rental contract so you can reference it. If you return it with less fuel, we will charge you $6.00/gallon used, so please check your fuel level before returning the vehicle. Additionally, we do not refund if you add extra fuel to the vehicle.
Remote, Rural Areas, International Travel
If you take the vehicle into the middle of nowhere, deep into a national park, on a camping trip, or into other countries, should a problem arise, and you are far from a mechanical shop and parts supplier, this could have an impact on getting you back on the road in a reasonable period of time. You assume this risk when traveling in remote and isolated areas or when traveling into foreign countries. We will do everything in our power to help you and get you back going as soon as we possibly can, but we are not responsible for expenses incurred as a result of your travel into such areas (gas, miles, lodging).
Reserved Vehicle Availability
We always do our best to have the vehicle that you reserved available at your pickup time. If, due to conditions beyond our control, the vehicle you reserved is not available, we reserve the right to switch and or upgrade you to a similar vehicle at no additional charge.
Spare Tire and Jack
Each one of our vehicles is equipped with a spare tire and a jack and lug wrench. It is the sole responsibility of the renter to replace the tire with the spare provided in case of a flat tire. We do not give flat tire replacement service. The renter is also responsible for the cost of the replacement tire. Unfortunately, there is sometimes road hazards, but we cannot assume responsibility for the damage caused to the tires and rims. Before you purchase a new tire, we require you to contact the rental office for approval. Please drive carefully and be aware of the road ahead of you.

  • Ford Vans: Spare tire is located underneath the van towards the rear of the vehicle. There is a compartment in the rear wall of the van on the right hand side that contains a jack and a screw lever to lower the wheel. The hole to insert the screw lever is located just above the rear bumper near the intersection of the two rear doors. There is usually a black rubber/plastic flap covering the hole that will need to be opened to access the wheel lowering mechanism.
  • Sprinter Vans: Spare tire is located underneath the van towards the rear of the vehicle. The tolls for the spare tire are underneath the floorboard in front of the passenger seat. 

    Please note, the spare tire for Sprinters often uses a different size of wheel bolt than for the conventional tire. These bolts, if required, are also found in the spare tire tool compartment. Make sure that whoever is changing the tire, uses these special size bolts, because if not, you could wind up stripping the wheel hub, and this will cause a delay in your trip, as the vehicle will not be drivable, and you will be responsible for repair costs.

Towing Restrictions
Many of our van rentals and truck rentals are equipped with trailer hitches. If you would like to tow something with your rental, you need to provide our rental agent with the following details:

  • What you are towing
  • The distance you will be towing
  • The gross weight of what you are towing

When we have this information, we can help you find the perfect rental to safely tow your load.

Underage Driver Fees

  • 21-24 years old: $100/day fee

Your Automobile Policy
Your own automobile policy from home or business might also cover car rentals. Call your insurance company and ask if they do. Often insurance companies will insure a “like” vehicle, meaning that if you have a car or a minivan, they will insure a rental car or a minivan rental.

From our prior experience, we have learned that most insurance companies and/or credit card companies do not offer coverage when renting a 12 passenger van, a 15 passenger van, box trucks, Sprinter vans, and Transit vans. You are more than welcome to contact your carrier, and if they do provide coverage, you may use your carrier to cover our rental vehicle, but it must be provided to our rental agent prior to or at the time of your rental.

If you rent any of the vehicles from our fleet and do not supply your own insurance, you will forfeit any and all deposits .
Additionally, we reserve the right to not rent a specific vehicle to someone unless the renter supplies us with proof of insurance ,

If you have any questions or need further explanation, please contact us today and we will be happy to help you.

A 50% nonrefundable deposit is required for reservation.  The other 50% will be collected 14 days before the pick-up date.

-   To book with us call at 505-848-8267
- Be advised van is a 14 pax plus driver equals 15 total , ( or )
10 pax plus driver equals 11, with last row removed for luggage.
- Credit card holder, for payment is primary driver regardless,  must receive and accept vehicle.
- No credit card insurance honored or accepted.
-Additional drivers must have own auto insurance policy documented to adhere to our auto renter’s own policy as-well .
- Please be sure to inquire with your insurance company/ agent if rental vans are covered on your policy, since most insurance companies don’t have this option or benefit
  • Customer must utilize and document prove and provide their own insurance policy from personal agency/ insurance agent.
  • Office hours are 9-5 Monday thru Saturday, closed Sunday or  by appointment
  • Calendar day ,Each day is a rental day
  • We are an in-state van rental company, if you go out-of-state you are on your own for repairs and breakdowns.
  • Returns are due back at original location of pick-up. (((  no out of state drop locations available )))
  • Car rental  tax rates at airport facilities are subject to concession fees
    adding 25% on base rates quoted, but not with us ( you pay only 7% ) .